Ticketmaster in hot water again — this time over Bad Bunny snafu

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Ticketmaster continues to mess with the wrong fanbases.

Fresh off the ticket-selling company’s Taylor Swift’s “Eras Tour” disaster, hundreds of Bad Bunny fans were denied entry into his Mexico City concert on Dec. 9, after an “unprecedented number” of concertgoers were sold “fake” tickets, the Washington Post reported.

“This caused an unusual overcrowding and the intermittent operation of our system, which generated confusion and complicated entrance to the stadium, with the unfortunate consequence that some legitimate tickets were denied entry,” Ticketmaster explained on Twitter.

But according to Mexican authorities, they were real — and sold through Ticketmaster.

That was enough for 1,600 angry fans to send complaints to Mexico’s Office of the Federal Prosecutor for the Consumer (PROFECO). In turn, Ricardo Sheffield, head of Mexico’s consumer protection agency, tweeted that he has requested a report from Ticketmaster about the Bad Bunny incident.

Bad Bunny performing during his second concert at Azteca Stadium as a part of the “World Hottest Tour” on Dec. 10 in Mexico City.
Getty Images

Not only will PROFECO require Ticketmaster to reimburse fans, Sheffield said, but they’re fighting for the company to give fans extra compensation worth 20% of the ticket price, per an interview on Radio Fórmula.

Further, Ticketmaster could be forced to pay a fine that could total up to 10% of its earnings in 2021, he said.

Bad Bunny performs onstage during his World's Hottest Tour at SoFi Stadium on September 30 in Inglewood, California.
Bad Bunny onstage during his “World’s Hottest Tour” at SoFi Stadium on Sept. 30 in Inglewood, California.
Getty Images

Sheffield said PROFECO has been getting a civil lawsuit ready against Ticketmaster even before the Bad Bunny concert — partly because Ticketmaster has allegedly oversold tickets for its events, as it is accused of doing for the Mexico City show.

“They are not counterfeit. Ticketmaster said they were counterfeit, but they issued all of them,” Sheffield said in the radio interview. “They made more tickets.”

Ticketmaster said that fans who had “legitimate tickets through official channels” will be fully refunded although they will still be robbed of seeing the 28-year-old Puerto Rican rapper perform in the near future. Mexico City was 2022’s most-streamed artist’s last stop on his massive global stadium tour and he previously announced he would be taking a break from the spotlight once it wrapped.

Ticketmaster website
Ticketmaster is also facing legal action from angry Taylor Swift fans.
Getty Images

Bad Bunny has not spoken about the fiasco.

The Post has reached out to reps for Bad Bunny and Ticketmaster for comment.


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